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Privacy Policy

Last updated: 31 July 2026

Nadam Travels respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit nadamtravels.com, contact us, join our mailing list, create an account, purchase a product or use one of our services.

1. Who we are

Nadam Travels is a family travel and worldschooling website providing travel content, digital products and travel-planning services.

For the purposes of UK data-protection law, Nadam Travels is the data controller responsible for the personal information covered by this Privacy Policy.

Business name: Nadam Travels
Website: nadamtravels.com
Email: [email protected]

2. The information we collect

The personal information we collect depends on how you interact with our website and services.

We may collect:

Information you provide directly

This may include:

  • Your name
  • Your email address
  • Your telephone number
  • Your billing address
  • Your delivery address, where relevant
  • Your account username and password
  • Information submitted through a contact form
  • Information provided when requesting travel-planning services
  • Details about your travel plans, preferences, budget and requirements
  • Newsletter and marketing preferences
  • Reviews, comments or other content you submit
  • Correspondence between you and Nadam Travels
  • Order and purchase information

Please avoid sending unnecessary sensitive personal information through our website or contact forms.

Payment information

Payments may be processed through a third-party payment provider.

We do not normally receive or store your full debit-card or credit-card details. Payment providers may collect and process those details directly under their own privacy policies.

We may receive limited information from the payment provider, such as:

  • Confirmation that payment was completed
  • The payment amount
  • The date of payment
  • A transaction reference
  • The payment method used
  • Billing or contact details associated with the transaction

Information collected automatically

When you visit our website, we or our service providers may automatically collect technical and usage information, including:

  • Your IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate location
  • Referring website
  • Pages viewed
  • Links clicked
  • Time spent on the website
  • Date and time of visits
  • Website errors and performance information
  • Cookie identifiers and consent preferences

Further information is available in our Cookie Policy.

Information received from third parties

We may receive personal information from third parties such as:

  • Payment processors
  • Website-hosting providers
  • Email-marketing platforms
  • Analytics providers
  • Affiliate networks
  • Social-media platforms
  • Booking or travel partners
  • Providers used to deliver our products and services

3. How we use your information

We may use your personal information to:

  • Operate, maintain and secure our website
  • Create and manage customer accounts
  • Process orders and payments
  • Deliver digital products
  • Provide travel-planning services
  • Respond to questions and enquiries
  • Provide customer support
  • Send important information about an order or service
  • Manage refunds, complaints or disputes
  • Keep financial and transaction records
  • Send newsletters or marketing communications where permitted
  • Remember your choices and preferences
  • Understand how visitors use our website
  • Improve our content, products and services
  • Measure the performance of campaigns and affiliate links
  • Prevent fraud, misuse and security incidents
  • Comply with legal, accounting and tax obligations
  • Establish, exercise or defend legal claims

We will not use your personal information for an unrelated purpose unless we have a lawful reason to do so.

4. Our lawful bases for using your information

Data-protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to:

  • Fulfil an order
  • Provide a digital product
  • Deliver a travel-planning service
  • Manage your customer account
  • Respond to a request before entering into a contract
  • Provide customer support connected with a purchase or service

Consent

We may rely on your consent when:

  • You subscribe to our mailing list
  • You agree to receive certain marketing communications
  • You accept non-essential cookies
  • You voluntarily provide information for a particular purpose for which consent is appropriate

You may withdraw your consent at any time. Withdrawal will not affect processing already carried out before consent was withdrawn.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

These interests may include:

  • Operating and improving our website
  • Understanding how visitors use our content
  • Responding to enquiries
  • Protecting the website against fraud and misuse
  • Maintaining records
  • Promoting and developing Nadam Travels
  • Managing our relationship with customers and readers
  • Defending legal claims

Where we rely on legitimate interests, we consider the nature of the information, the reason it is being used and the possible impact on you.

Legal obligation

We may process and retain information where necessary to comply with legal obligations, including tax, accounting, consumer-protection and regulatory requirements.

5. Email marketing

You may choose to subscribe to receive emails from Nadam Travels.

We may send:

  • Travel updates
  • Worldschooling content
  • New blog posts
  • Product and service information
  • Offers and promotions
  • News about Nadam Travels

Where consent is required, we will only send marketing emails after you have chosen to receive them.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of an email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential messages relating to an existing order, account or service.

Our email-marketing platform may record information such as whether an email was delivered, opened or clicked. This helps us understand the effectiveness of our communications.

6. Purchases and customer accounts

When you purchase a product or service, we may use your information to:

  • Process and confirm the order
  • Take or verify payment
  • Deliver digital products
  • Communicate with you about the purchase
  • Provide support
  • Manage cancellations, refunds or disputes
  • Meet accounting and tax obligations

Where customer accounts are available, you are responsible for keeping your login information confidential.

Please contact us promptly if you believe someone has gained unauthorised access to your account.

7. Travel-planning services

When you enquire about or purchase a travel-planning service, we may ask for information about:

  • Your destination
  • Travel dates
  • Number and ages of travellers
  • Budget
  • Accommodation preferences
  • Interests and planned activities
  • Dietary, accessibility or other relevant requirements

We use this information to understand your request and provide the agreed service.

Please only provide information that is relevant and necessary. Where information relates to another traveller, you should ensure that you have their permission to share it with us.

Travel-planning information may be shared with relevant travel providers only where necessary, authorised by you or required to arrange a requested service.

8. Children’s information

Our travel and worldschooling content may be of interest to families and children. However, children should not independently provide personal information, create an account, make a purchase or join our mailing list without the involvement of a parent or guardian.

Parents or guardians should make enquiries and purchases on behalf of children.

We do not knowingly use children’s personal information for behavioural advertising.

Should we learn that we have collected a child’s personal information without appropriate permission, we will take reasonable steps to delete it.

A parent or guardian who believes a child has provided personal information to us may contact us using the details at the end of this policy.

Online services likely to be accessed by children can be subject to additional UK data-protection requirements, and privacy information aimed at children should be clear and accessible.

9. Comments, reviews and public submissions

Where the website allows you to leave a comment, testimonial or review, the information you submit may be displayed publicly.

This may include:

  • Your chosen display name
  • Your comment or review
  • The date it was submitted
  • A profile image associated with your account or email provider

Do not include information in a public submission that you do not want others to see.

We may moderate, refuse or remove submissions that are unlawful, abusive, misleading, irrelevant, promotional or otherwise inappropriate.

10. Cookies and analytics

We use cookies and similar technologies to operate the website, remember preferences, understand website use and support features such as customer accounts, baskets and checkout.

Some cookies are strictly necessary. Others, such as analytics, advertising or affiliate cookies, may require your consent.

You can find further information about the cookies used on our website and how to control them in our Cookie Policy.

11. Affiliate links and third-party websites

Some pages may contain affiliate links.

When you click an affiliate link, you may be taken to a third-party website. The third party may collect information, set cookies and record that you reached its website through Nadam Travels.

We may earn a commission if you complete a qualifying booking or purchase. This does not normally increase the price you pay.

Third-party websites have their own privacy policies, and Nadam Travels is not responsible for how those organisations collect or use your information.

12. Embedded content

Our website may include embedded content from third-party services, such as:

  • YouTube videos
  • Social-media posts
  • Maps
  • Booking tools
  • Payment services
  • Forms or widgets

Embedded content may behave as though you visited the third party’s website directly. The provider may collect information, set cookies or track your interaction with the content.

Where required, non-essential embedded content will only load after you have provided consent.

13. Who we share information with

We may share personal information with trusted service providers that help us operate our website and business.

These may include:

  • Website-hosting providers
  • WordPress and website-plugin providers
  • E-commerce providers
  • Payment processors
  • Email-marketing platforms
  • Analytics providers
  • Cloud-storage and IT providers
  • Accountants, insurers and professional advisers
  • Affiliate networks and travel partners
  • Fraud-prevention and website-security providers
  • Government, regulatory or law-enforcement authorities where legally required

Service providers are permitted to use personal information only as necessary to provide their services or meet their own legal obligations.

We may also disclose information where necessary to protect our rights, users, property or safety, or in connection with a sale, transfer or restructuring of the business.

We do not sell your personal information.

14. International transfers

Some service providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place, where required by law.

These safeguards may include:

  • Transfers to countries recognised as providing an adequate level of protection
  • Approved contractual protections
  • Other legally recognised transfer mechanisms

You may contact us for further information about the safeguards relevant to your information.

15. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax and dispute-resolution requirements.

Typical retention periods may include:

  • General enquiries: normally up to two years after the enquiry is resolved
  • Mailing-list information: until you unsubscribe or the mailing list is closed
  • Customer-account information: while the account remains active and for a reasonable period afterwards
  • Order and transaction records: normally up to six years after the end of the relevant financial year, where required for tax and accounting purposes
  • Travel-planning information: for the duration of the service and a reasonable period afterwards
  • Cookie and analytics information: according to the duration stated in our Cookie Policy or the relevant provider’s settings
  • Complaints and legal correspondence: for as long as reasonably necessary to resolve the issue and protect our legal rights

We may retain limited information after an unsubscribe request to ensure that the person is not accidentally added back to a marketing list.

16. How we protect your information

We use reasonable technical and organisational safeguards designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures may include secure hosting, access controls, password protection, website-security tools, encrypted connections and restricted access to customer information.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

17. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict how your information is used
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Ask for certain information to be transferred to you or another provider
  • Complain about how your information has been used

Some rights are subject to legal conditions and exceptions.

To exercise a right, contact us using the details below. We may need to verify your identity before responding.

The ICO identifies rights including access, rectification, erasure, restriction, objection and data portability, although the rights available can depend upon the lawful basis being used.

18. Complaints

Please contact us first if you have concerns about how we have used your personal information, so that we have an opportunity to investigate.

You also have the right to complain to the UK Information Commissioner’s Office.

The Information Commissioner’s Office is the independent authority responsible for data protection in the United Kingdom.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our website
  • New products or services
  • Changes to the providers we use
  • Legal or regulatory developments
  • Changes to how we process personal information

The latest version will be published on this page with an updated revision date.

20. Contact us

For questions about this Privacy Policy, to exercise your rights or to make a complaint, contact:

Nadam Travels
Website: nadamtravels.com
Email: [email protected]